Privacy Policy
Last updated: 31 Oct 2025Who we are
MAISONNOIR DESIGN provides interior design and related services in the UK. We act as a data controller for personal information we collect via our website, email and during project delivery.
The data we collect
- Identity & contact: name, email, phone, address, company details.
- Project information: property type, measurements, style preferences, budgets, timelines.
- Payment records: transaction references and invoice status (we do not store full card details).
- Technical data: IP address, device, browser, pages viewed (via cookies/analytics).
- Communications: enquiries, feedback and correspondence history.
How we use your data
- To respond to enquiries, prepare proposals and deliver our services.
- To manage orders, payments, supplier coordination and project logistics.
- To improve our website and services, and to maintain security and fraud prevention.
- To comply with legal or regulatory obligations.
Lawful bases
We rely on performance of a contract (or steps prior to entering a contract), legitimate interests (e.g., running our business and improving services) and consent where required (e.g., optional marketing communications). You can withdraw consent at any time.
Sharing your data
We may share necessary information with trusted providers such as payment processors, couriers, fabricators and IT/hosting partners to deliver the services. Each receives only what is needed and must protect it under a contract. We do not sell personal data.
International transfers
Where data is transferred outside the UK/EEA, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms required by law.
Retention
Project and billing records are generally kept for up to 7 years to meet accounting and legal requirements. Enquiry emails and non-essential files are reviewed and minimised regularly.
Your rights (UK GDPR)
- Access, rectify or erase your personal data.
- Restrict or object to certain processing.
- Data portability for information you provided.
- Complain to the ICO (UK) if you have concerns.
To exercise these rights, contact us at contact@maisonnoirdesign.com. We may request proof of identity.
Cookies & analytics
We use minimal cookies for core site functions and optional analytics to understand usage patterns. You can control cookies via your browser settings. If we introduce a cookie banner, your choices there will be respected.
Security
We apply technical and organisational measures appropriate to the risk, including encrypted transport (HTTPS), access controls and vendor due diligence. No method is 100% secure; we will notify you and regulators of any breach where legally required.
Children
Our services are not directed to children. We do not knowingly collect data from individuals under 16.
Changes to this policy
We may update this policy to reflect changes in law or our services. The “Last updated” date shows when the latest changes took effect.
Contact
MAISONNOIR DESIGN, 68 St. Margarets Road, London, England, W7 2HF · Company No. 16818676 · contact@maisonnoirdesign.com